Streamlining Billing and Documentation Workflows for Post-Acute Care Providers
Scale Health Forward helps skilled nursing and senior care organizations reduce administrative burden by supporting documentation review and billing preparation workflows — while keeping staff fully in control.
Designed for Post-Acute Care Teams
Scale Health Forward is built for:
Skilled Nursing Facilities
Supporting billing and administrative teams in SNFs with workflow tools that complement existing EHR systems.
Senior Living Operators
Helping senior care organizations streamline documentation workflows without disrupting established processes.
Post-Acute Care Billing Teams
Designed for billing and administrative professionals who need better workflow support for documentation review and claim preparation.
EHR Compatibility: Our solution is designed to complement existing EHR workflows without replacing systems or disrupting established processes.
Administrative Work Takes Time Away from Care
Post-acute care teams often spend significant time:
Reviewing Clinical Documentation
Ensuring accuracy and completeness of clinical documentation for billing and administrative processes.
Preparing Billing Information
Organizing and preparing information for billing and administrative workflows across multiple systems.
Reconciling Documentation
Reconciling documentation across systems and workflows, which is necessary but highly repetitive and prone to inconsistency when done manually.
Workflow Support That Reduces Manual Effort
Scale Health Forward provides workflow support tools that assist staff with:
Organizing and Reviewing Information
Help staff organize and review existing clinical information more efficiently, reducing time spent on repetitive tasks.
Preparing Documentation
Support preparation of documentation for downstream billing and administrative workflows, improving consistency.
Reducing Rework
Improve consistency and reduce rework by catching issues before they become downstream problems.
Staff Control: All outputs are reviewed and approved by staff. The platform is designed to support decision-making — not replace it.
Built to Work Alongside Your EHR
API-Based Integration
Designed to integrate via approved APIs, with integration scope intentionally narrow and aligned with industry standards and security requirements.
Limited Data Access
Focused on purpose-specific, limited data access. Data access is limited to the minimum necessary to support defined workflows.
Workflow Support
Supports existing workflows rather than creating new ones, maintaining human review and oversight at every step.
Human Oversight
Maintains human review and oversight at every step, ensuring staff remain in control of all decisions.
EHR Integration Ready: Designed to support API-based workflows and EHR data continuity. Integration is being developed to align with industry standards and security requirements.
Operational Benefits for Care Teams
Reduced Administrative Time
Less time spent on repetitive administrative tasks, allowing staff to focus on higher-value work.
Improved Consistency
Better documentation consistency across workflows, reducing errors and rework.
Fewer Billing Issues
Fewer downstream billing issues caused by incomplete or misaligned information.
Better Use of Staff Time
More efficient use of staff time without adding complexity to existing workflows.
Real-World Impact
Customers report measurable improvements in administrative efficiency. Here's how teams are using Scale Health Forward:
Billing Team Workflow
Before: A billing team spent hours manually reconciling claims and organizing documentation from multiple sources.
After: Scale Health Forward organizes documentation for staff review, reducing error risks and the time needed for claim preparation.
Impact: Billing specialists can focus on higher-value tasks while maintaining full control over the review process.
Documentation Review
Before: Office administrators manually cross-referenced clinical notes with billing requirements, often missing inconsistencies.
After: Workflow support tools help identify and organize information for review, improving documentation accuracy in EHR workflows.
Impact: Office administrators catch issues earlier, reducing downstream billing problems.
Built With Healthcare Security in Mind
Scale Health Forward is being built with healthcare security best practices, including:
Role-Based Access Controls
Access controls limiting data access to authorized personnel only, with role-based permissions.
Encryption
Encryption in transit and at rest using industry-standard protocols and strong encryption algorithms.
Auditability
Comprehensive audit logs and monitoring systems to track user actions and data access.
HIPAA-Aligned Practices
HIPAA-aligned data handling practices, including Business Associate Agreements (BAAs) and compliance monitoring.
Data Protection Commitment
Data access is limited to the minimum necessary to support defined workflows, and customer data is never used for secondary purposes. We take data security and patient privacy seriously, implementing safeguards aligned with healthcare industry standards.
Note: While we implement HIPAA-aligned security practices, we recommend that customers consult with their compliance teams to ensure our services meet their specific requirements.
Focused, Phased Development
Scale Health Forward is currently in early commercial development with a small number of design-partner customers.
Our Roadmap Prioritizes:
- Narrow, well-defined workflows that deliver clear value
- Reliability and security as foundational priorities
- Strong operational fit before broader expansion
We're building the product thoughtfully, working closely with early customers to ensure we solve real problems in ways that fit existing workflows.
Ready to Reduce Administrative Burden?
If you're a post-acute care provider looking to streamline documentation and billing workflows without disrupting your EHR, we'd love to talk.
Contact: contact@scalehealthfwd.com
Dedicated Support for Early Customers
We provide direct onboarding support and hands-on assistance during implementation. As the product matures, we will continue to expand documentation and support processes.